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Last updated: October 2026
Eligible return or replacement requests must be raised within 7 days from the date of delivery. Because our RC cars are electronic performance products, we follow a replacement-first policy for items that arrive damaged, defective or incorrect — we do not offer change-of-mind returns.
We offer a free replacement when: (1) the product was damaged in transit, (2) the product is defective or not working on arrival (DOA), (3) the wrong product was delivered, or (4) an essential component needed to use the product is missing. The item must be unused and in its original packaging with all accessories.
Email info@highspeedtoys.com within 7 days of delivery with your order number, a short description of the issue and your unboxing video. You can also reach us through our Contact page. Our team typically responds within 24–48 hours.
A continuous unboxing video — starting from the sealed package — is required for all damage, defect, wrong-item or missing-component claims. The product should be unused and returned in its original packaging with all accessories and inclusions. Clear photos of the issue help us resolve your request faster.
Every request is reviewed, and the returned item may be inspected before a replacement or, where applicable, a refund is approved. Once approved, we arrange a replacement unit; its delivery follows the timelines in our Shipping & Delivery policy. Not every request is automatically accepted — approval depends on meeting the eligibility conditions above.
We cannot accept requests for change of mind, minor cosmetic differences from photos, or performance not matching personal expectations. Damage caused by crashes, water, misuse, unauthorised repairs or normal wear is not covered. Consumable and wear-and-tear parts — such as batteries, chargers, propellers and tyres — are not covered unless they were defective on arrival.
Where a replacement isn't possible, an eligible refund may be issued to your original payment method after inspection. Approved refunds are typically credited to your original payment method within 48 hours, and your order page updates to "Refunded" once your bank confirms it. For Partial COD orders, please also read the Partial COD Cancellation Policy below.
Partial COD is available on eligible orders. When you choose Partial COD, an advance amount is paid online at checkout and the remaining balance is collected by the courier at delivery. This condition is also shown at checkout — please review it before placing a Partial COD order.
If you cancel the order after it has been dispatched, or refuse it at the time of delivery, the advance amount paid online is non-refundable and the remaining COD amount will not be collected. The online advance helps cover processing, shipping and return-to-origin costs associated with a cancelled or refused shipment.
This is different from cancelling or refusing an order. If your order arrives damaged, defective, incorrect, or with an essential component missing, raise a request within 7 days of delivery and contact support with your order number. Claims are reviewed first — and the item may be inspected — using the same eligibility conditions and unboxing-video requirement described above. As set out above, approved claims are resolved by replacement wherever possible.
If your approved claim is resolved through a replacement, the Partial COD advance remains part of the order and is not separately refunded — the order is being fulfilled through the replacement. If an approved claim is resolved through a refund instead, the eligible Partial COD advance will be refunded in full, credited to your original payment method within the refund timeline described above. Which outcome applies is decided on review, so a refund cannot be requested in place of a replacement in every situation.
Need help with a return or replacement? Email info@highspeedtoys.com or reach out through our Contact page with your order number and we'll guide you through the next steps.